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Our Services

Our Services

Implementation Done Right

 

Euclid is proud to have not failed a single implementation in its more than two-decade history. Our 100% implementation success rate is the result of a proven process with high-touch support and guidance. From implementation to long-term support, you'll have a designated team member that understands your association's needs and goals.

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A Proven Process

Our Implementation Done Right philosophy starts at the very beginning — we work closely with the client team to systematically identify and analyze the organization’s business processes, as well as its challenges and long-term objectives.

Unparalleled Training

Euclid emphasizes continuing education to teach new features and keep clients informed. To this end, Euclid provides a variety of live and virtual training opportunities.

High-Touch Support

When you partner with Euclid, the same support team will work with you from project start to continued, post-implementation support.

 

See What Our Clients Have to Say

Two Decades of Succesful Implementations

  • The Euclid team is truly top notch at every level of engagement. Having a partner like Euclid has helped our organization in so many ways and they are always there to assist with any issue. Support from this team has surpassed my expectations and the results have been on average... outstanding! Hats off to Euclid for its brilliance, great support and for building such an amicable relationship.

    American Accounting Association logo

    Joe Parisi

    American Accounting Association

  • Equally as important as the software’s functionality was having a partner that was an expert in implementation and experienced in our industry. We took note that Euclid has several bar associations as clients so they understand our industry and our particular needs.

    Utah State Bar logo

    John Baldwin

    The Utah State Bar
 

Unnmatched Implementation Process

 

 

Euclid's Implementation Done Right approach has a proven track record. This approach ensures that we work closely with the client team to systematically identify and analyze the organization’s business processes, as well as its challenges and long-term objectives.

Requirements & Analysis

Euclid's expert implementation team will work with you to identify impacted processes and document specific requirements based on your needs.High level "to be" processes are defined and a preliminary inventory of source data is documented. The result of this step is called the Business System Evaluation (BSE).

Business System Design

Once your needs are documented, we prepare the Business System Design (BSD). The BSD describes exactly how the system will be configured to meet your needs and lays out the schedule for configuring the system, converting data, training users and going live.

System Configuration

ClearVantage is configured to meet the specifications in the BSD. This includes configuring business rules (e.g., your dues renewal and certification rules), laying out user roles and dashboards, configuring online member functionality, creating integration points, converting data and performing testing.

Training & Go Live

Once the system is configured, users are trained using a combination of on-demand learning and in-person training. The fully configured system is then put into production (aka Go Live). Euclid's team provide onsite Go Live support and post-implementation support.

Dedicated Support

 

 

Euclid partners with their clients during the initial implementation as well as the post-implementation process.

Expert Team

When you partner with Euclid, the same support team will work with you from project start to continued, post-implementation support. All of our Support Specialists work out of our Bethesda headquarters, are highly trained in Euclid’s products and have a thorough understanding of the industry that we serve. This ensures complete knowledge transfer from start to finish and across experts on our team. It also allows us to fully understand your business process and needs so that we can provide personalized support to you and your team.

Responsive Support

Support is available to clients via phone and web. Telephone help desk is available Monday through Friday from 9 am to 6 pm ET. Our online technical support website is available 24/7, allowing clients to submit support requests at their convenience.

Learning Resources

Euclid provides its partners with a wealth of online resources that are accessible 24/7. Resources include online video tutorials, written documentation, user communities, and more. We listen to our customers and are continuously adding new resources based on their requests.

Unparalleled Training

 

 

In addition to the training that takes place as part of the implementation process, Euclid emphasizes continuing education to teach new features and keep clients informed about Euclid products. To this end, Euclid provides a variety of live and computer-based training opportunities.

Remote Training

Euclid's customized remote training is geared for single users & focuses on features and business practices employed by the client.

Online Learning Resources

Euclid provides an array of online documentation and video tutorials to help users easily access training material remotely.

On-Site Training

Euclid provides on-site training upon request. On-site training is usually in response to a new feature or a change in business practices by the client..

Ready to see more?

We want to hear the biggest technology hudles that your association is facing and show how ClearVantage can help solve them. Schedule a personalized demo today.

Get in Touch
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